Privacy Policy of 11bet

📜Introduction

Welcome to 11bet. This Privacy Policy governs the collection, processing, storage, and disclosure of personal information when you use the 11bet platform, including our website at https://11bet.today, any mobile applications we may provide, and all associated services (collectively referred to as the "Platform"). By registering for or continuing to use our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

11bet is committed to maintaining the trust of all users across Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We apply industry-standard security practices and only handle your information in ways that are fair, transparent, and necessary for the provision of our betting and gaming services.

🗂️Information We Collect

To provide you with a safe, fair, and personalised gaming experience, 11bet collects several categories of information. We collect only what is genuinely necessary and do not gather data beyond what is required to operate and improve our services.

• Identity information: full name, date of birth, gender, and a copy of a valid government-issued ID for account verification purposes.
• Contact information: email address, mobile phone number (used for bKash, Nagad, or Rocket payment verification), and residential address.
• Financial information: deposit and withdrawal transaction records, payment method references (wallet IDs for bKash/Nagad/Rocket/Upay), and account balance history — we never store full card numbers.
• Gameplay and activity data: betting history, game preferences, session durations, wagering amounts, and responsible gaming self-assessment responses.
• Technical information: IP address, device type, operating system, browser type, cookies, and session identifiers collected automatically when you visit the Platform.
• Communications data: records of your correspondence with our customer support team, feedback submissions, and any messages sent through our Platform's contact channels.

Where information is gathered from third parties — for example, payment processors such as bKash or Nagad confirming a transaction — we ensure those parties meet their own data protection obligations before we accept that data.

⚙️How We Use Your Information

11bet uses the information we hold about you strictly for the following lawful purposes. We do not sell your personal data to any third party, and we do not use your information for any purpose that you would not reasonably expect given the nature of our Platform.

• Account creation and management: to register your account, verify your identity, and maintain your player profile in compliance with applicable requirements.
• Service delivery: to process your deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment channels, and to credit your winnings accurately.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, money laundering, and any unauthorised access to accounts.
• Responsible gaming: to monitor gameplay patterns, identify signs of problem gambling, enforce self-exclusion or deposit-limit requests, and comply with player protection standards.
• Customer support: to respond to your enquiries, resolve disputes, and improve the overall quality of our support services.
• Platform improvement and analytics: to analyse usage trends, fix technical issues, optimise game loading performance, and develop new features that benefit our players.

🤝Data Sharing and Disclosure

11bet does not sell, rent, or trade your personal information. We may share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other processors receive only the minimum transaction data needed to complete your deposit or withdrawal securely.
• Technology partners: game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your account session token to deliver their games inside our Platform — they do not receive your financial or contact details.
• Legal and regulatory authorities: we may disclose personal information to law enforcement or regulatory bodies when required by applicable law, court order, or to protect the rights, property, or safety of 11bet, our users, or the public.
• Business transfers: in the unlikely event of a merger, acquisition, or asset sale involving 11bet, user data may be transferred as part of that transaction, subject to equivalent privacy protections.

In every case where data is shared with a third party, we require that party to maintain appropriate security measures and to use the data only for the agreed purpose. We are not responsible for the independent privacy practices of any third-party website linked from our Platform.

🍪Cookies and Tracking Technologies

11bet uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences (such as your chosen language), and to analyse how players interact with our site so we can continue improving the experience.

We use session cookies (deleted when you close your browser), persistent cookies (stored for a defined period to remember your settings), and analytics cookies (aggregated, anonymised data used to understand Platform performance). We do not use cookies to build advertising profiles or sell your browsing data to marketers.

🔒Data Security

We implement robust technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure password hashing, access controls that restrict data to authorised personnel only, and regular internal security reviews.

While we take every reasonable precaution, no internet-based service can guarantee absolute security. If you believe your 11bet account has been compromised, please contact us immediately at [email protected] so we can take swift protective action.

🗄️Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the category of data and applicable legal requirements.

Financial transaction records and identity verification documents are typically retained for a period required by applicable anti-money laundering regulations. Once the retention period expires and there is no legal basis for continued storage, we securely delete or anonymise your data.

⚖️Your Rights as a User

11bet respects the rights you have over your own personal data. You may exercise the following rights by contacting us at [email protected] with a clear description of your request. We will respond within a reasonable time.

• Right to access: you may request a copy of the personal information 11bet holds about you at any time.
• Right to rectification: if any information we hold is inaccurate or incomplete, you may ask us to correct or update it.
• Right to erasure: subject to legal retention requirements, you may request the deletion of your personal data when it is no longer necessary for the purpose for which it was collected.
• Right to restrict processing: you may ask us to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

Please note that some requests may be subject to identity verification before we can act upon them. Certain data may also need to be retained where we have a legitimate legal basis to do so, even after a deletion request.

🔗Third-Party Services and Links

The 11bet Platform integrates with third-party services including game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), payment processors, and analytics tools. Each of these third parties operates under its own privacy policy and is independently responsible for the data it collects during your interaction with its service.

We encourage you to review the privacy policies of any third-party service you interact with through our Platform. 11bet is not responsible for the data practices of external parties, and we have no control over how they collect or use your information once you have left our Platform environment.

🛡️Children's Privacy and Age Restriction

The 11bet Platform is strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If you are a parent or guardian and believe your child has created an account or submitted personal information to 11bet, please contact us immediately at [email protected] so we can take prompt action to delete the information and close the account.

📝Changes to This Privacy Policy

11bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other legitimate operational reasons. When we make a material change to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the Platform.

Your continued use of the 11bet Platform after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information. If you do not agree with any changes, you should discontinue your use of the Platform and contact us regarding account closure.