11bet Terms & Conditions

📜1. Introduction & Agreement

Welcome to 11bet, Bangladesh's trusted online betting platform. These Terms & Conditions constitute a legally binding agreement between you (the registered user) and 11bet, governing your access to and use of our website, mobile platform, games, sports betting services, live casino, and all related features.

By registering an account, accessing the site, or placing any wager, you confirm that you have read, understood, and accepted these Terms & Conditions in full. If you do not agree with any part of these terms, you must immediately cease using the platform. 11bet reserves the right to update or amend these terms at any time, with notice provided to registered users where reasonably practicable.

✅2. Eligibility Requirements

To open an account and use 11bet's services, you must meet all of the following criteria without exception:

• You must be at least 21 years of age at the time of registration.
• You must be a resident or legal citizen of Bangladesh or an eligible jurisdiction as determined by 11bet.
• You must have the legal capacity to enter into binding contracts under applicable law.
• You must not be accessing the platform from a restricted or prohibited jurisdiction.
• You must not hold an existing account on the platform under a different identity or name.

👤3. Account Registration & Verification

Each person is permitted to hold only one account on 11bet. Creating duplicate, multiple, or linked accounts is a serious violation and will result in permanent suspension of all associated accounts and forfeiture of any outstanding balance or bonuses. You are responsible for maintaining the security and confidentiality of your login credentials at all times.

For the purpose of KYC compliance and fraud prevention, 11bet may at any time request identity verification documents from you. These may include a national identity card, passport, or other government-issued photo ID. Failure to submit valid documents within the stipulated timeframe may result in temporary or permanent account suspension and the withholding of pending withdrawals.

• All personal information submitted during registration must be accurate, current, and complete.
• You must notify 11bet promptly if any of your registered details change, including your contact information.
• Account sharing with third parties is strictly prohibited and constitutes grounds for immediate account closure.

💰4. Deposits & Withdrawals

11bet supports a wide range of payment methods tailored for the Bangladesh market. Accepted payment options include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, and major international cards including Visa and Mastercard. All transactions are processed in Bangladeshi Taka (BDT) and must originate from an account or card registered in your own name.

Withdrawals are subject to a completed KYC verification process. Any withdrawal request that cannot be verified against the registered account holder's identity will be held pending further review. 11bet reserves the right to reject fraudulent or suspicious withdrawal requests and report such activity to the relevant authorities.

• Funds deposited must be used for wagering purposes and may not be deposited and withdrawn immediately without satisfying the applicable playthrough requirement.
• 11bet is not liable for delays caused by third-party payment processors, banking systems, or network downtime.
• Chargebacks or disputed transactions initiated without prior contact with 11bet support will result in immediate account suspension.
• Bonus funds and free spin winnings are subject to wagering requirements before withdrawal eligibility is granted.

🎁5. Bonuses & Promotions

11bet offers a variety of welcome bonuses, reload bonuses, free spins, cashback deals, and seasonal promotions to players in Bangladesh. All bonuses are subject to specific terms that govern their eligibility, activation, wagering requirements, and expiry. These promotional terms are published alongside each respective offer.

Players are advised to read the individual bonus terms and conditions before opting into any promotion. Misuse of promotional offers — including collusion, bonus abuse, use of bots, or exploitation of software errors — will lead to cancellation of the bonus, forfeiture of associated winnings, and potential permanent account closure.

• Only one welcome bonus is available per household, IP address, and payment method.
• Bonuses must be activated within the stated timeframe; expired bonuses cannot be reinstated.
• Wagering requirements must be completed using real-money bets placed on eligible games or sports markets.
• 11bet reserves the right to modify, suspend, or withdraw any promotion without prior notice.

🧠6. Responsible Gaming

11bet is firmly committed to promoting responsible gaming practices across its platform. We provide a range of tools to help players manage their activity, including deposit limits, session time reminders, temporary account cooling-off periods, and voluntary self-exclusion options. Players who feel that gambling is negatively affecting their wellbeing are strongly encouraged to contact our support team at [email protected].

Gambling should be treated as a form of entertainment, never as a primary source of income or a means to recover financial losses. 11bet does not extend credit to players. For further guidance on responsible gaming resources available in Bangladesh, please visit our dedicated Responsible Gaming page.

🚫7. Prohibited Activities

The following activities are strictly prohibited on 11bet and will result in immediate account suspension, forfeiture of funds, and potential legal action:

• Using automated bots, scripts, or third-party software to gain an unfair advantage in any game or betting market.
• Money laundering, structuring deposits to avoid detection, or funding your account with proceeds of criminal activity.
• Colluding with other players or coordinating strategies to exploit bonus terms or game outcomes.
• Attempting to exploit technical glitches, software errors, or vulnerabilities in the platform.
• Providing false, misleading, or fraudulent information during registration or the KYC process.

©️8. Intellectual Property

All content published on 11bet — including but not limited to website design, graphics, logos, text, software, game interfaces, trademarks, and branding elements — is the exclusive intellectual property of 11bet or its licensed content providers. No part of the site may be reproduced, distributed, modified, or used for commercial purposes without prior written consent from 11bet.

Unauthorised reproduction, scraping, frame-linking, or mirroring of any part of the 11bet website is expressly prohibited and may result in civil or criminal legal proceedings.

⚠️9. Limitation of Liability

11bet provides its platform and services on an "as is" and "as available" basis. While we make every reasonable effort to ensure uninterrupted service, we do not warrant that the platform will be error-free, continuously available, or free from technical issues. 11bet shall not be liable for any losses — including financial losses, loss of data, or loss of opportunity — arising from service downtime, game malfunctions, connection failures, or any events beyond our reasonable control.

To the maximum extent permitted by applicable law, 11bet's total cumulative liability to any player shall not exceed the total amount deposited by that player in the thirty (30) days preceding the event giving rise to the liability claim.

✏️10. Amendments to These Terms

11bet reserves the right to revise, amend, or replace any part of these Terms & Conditions at any time and at its sole discretion. When material changes are made, registered users will be notified via email or an on-site notification. Continued use of the 11bet platform following any posted changes constitutes your acceptance of the revised terms.

It is your responsibility to review these Terms & Conditions periodically. The most current version will always be available on this page, with the "Last Updated" date clearly shown at the top of the document.

🏛️11. Governing Law & Dispute Resolution

These Terms & Conditions shall be interpreted and governed in accordance with generally accepted principles of online gaming and commercial law. In the event of any dispute arising between a player and 11bet, both parties agree to seek resolution through good-faith negotiation in the first instance. If a satisfactory resolution cannot be reached informally, the matter may be escalated to formal arbitration proceedings. All disputes should be submitted to 11bet support in writing at [email protected] within ninety (90) days of the event giving rise to the claim.

📬12. Contact & Support

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the 11bet platform, our dedicated customer support team is available 24/7 to assist you. We are committed to responding to all genuine queries promptly and professionally.

Email us at: [email protected]